Make sure that hardware Disable Execution Prevention (DEP) is switched on in the BIOS, referring to your motherboard manual for help if you need it.If this didn't work for you back when Windows 10 launched, try it again now - the tool has received a number of updates since. Click 'Download now', save the tool, and run it on the PC you want to upgrade. Head to Microsoft's Media Creation Tool (opens in new tab). If updates fail, run the Windows Update Troubleshooter (see below, number 3) Open Control Panel and then run Windows Update and ensure that the PC is fully up to date.
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